POSITION OVERVIEW:

The Technical Consultant plays a key role in supporting internal teams and clients within the PrimePay ecosystem. This position requires expertise in intricate SQL database operations and a comprehensive understanding of the Human Capital Management (HCM) domain. The role involves designing complex queries, optimizing database performance, and resolving intricate issues related to HR, benefits, and payroll SaaS solutions.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Evaluate and select appropriate report writing tools based on business requirements.
• Document custom queries, configurations, and best practices within report writing tools.
• Formulate and write custom queries to extract targeted data sets, addressing unique business needs.
• Collaborate with stakeholders to scope integration requirements and understand data exchange needs.
• Implement CSV file-based integrations and evaluate the feasibility of using Workato for system integrations.
• Utilize Workato's features to create and configure integrations, staying updated on emerging technologies.
• Facilitate meetings to analyze client's technical requirements on complex reporting and workflow solutions.
• Act as a subject matter expert on PrimePay, providing training and support on enhanced processes.
• Work directly with clients to understand project needs and goals from a technical solution standpoint.

KSA’S (KNOWLEDGE, SKILLS, AND ABILITIES):

• Ability to understand and interpret HCM business requirements.
• Prior experience building and implementing SaaS in the HCM space.
• Proficient in reading, writing, and executing SQL queries.
• Advanced knowledge of report writing concepts and tools.
• Experience working with clients to determine query and report building requirements.
• Advanced Excel skills.
• Understanding of implementation methodologies for SaaS and software configuration.
• Knowledge of REST APIs and experience with tools like Postman, Mulesoft, etc.
• Strong interpersonal skills and ability to manage competing priorities.
• Comfortable with ticket systems like Salesforce, Inspire Planner, etc.
• Strong interpersonal skills.
• Maintain a strong aptitude for curiosity and remain motivated to find solutions or create pathways to solve problems.
• Manage competing priorities successfully.
• Experience with ETL tools is a plus.

EDUCATION & EXPERIENCE

• Relevant degree or equivalent work experience in a related field.
• Proven experience in building and implementing SaaS solutions in the HCM space.
• Sit in a stationary position majority of the day.
• Communicate, express oneself, exchange information in writing or orally.
• Constantly operate a computer and other office productivity machinery.
• Ability to observe details at a high level of precision.
• Scarcely required to move about the office and transport up to 5 pounds.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

SUCCESS METRICS:

• Time to First Value: On time delivery rate based on project baseline, measure the project adherence to planned timeline, measured at Site Turnover (HR Only) or First Go Live (Check Date).
• Net Promoter Score: This KPI provides insight into overall customer sentiment and helps identify areas where we can focus efforts to enhance the customer experience and drive loyalty.
• Total Productivity: This metric will measure the resource utilization rate, ensuring our resources are being properly utilized across all professional services offerings.

• Renewal Success Rate: The renewal success rate measures the percentage of customers who continue using the SaaS solution at their contract renewal date. A low churn rate indicates successful implementations and customer retention, showcasing the implementation team's effectiveness.  

DISCLAIMER:

The information provided within is not intended to be a comprehensive list of the duties and responsibilities of the job, nor is it intended to be a comprehensive list of skills and abilities required to do the job. This description reflects management’s assignment of essential functions; it does not restrict the tasks that may be assigned and/or changed by PrimePay at any time.